Happy Customer Service Week – Magic of ServiceVDT Service Management Team
- October 10, 2019
- Posted by: vdtcomms
- Category: News
Useful Customer Service Tips For Your Business
Customer service is of importance to every business, either small, medium or large scale because it is key to retaining the customers and extracting more value from them. By providing top-notch customer service, businesses can recoup customer acquisition costs and cultivate a loyal customer base that will refer friends and colleagues, serve as case studies and testimonials, and write customer reviews.
The theme of this year’s Customer Service Week is The Magic of Service and as we celebrate the occasion this week, here are a few tips we have discovered that we think can help you improve customer service in your organization.
1. First Impression: First impressions are the most lasting. Customers will remember the way you appear when you first meet them, so it is important to look and act your best without pretence when you meet potential customers for the first time.
2. Customer satisfaction must be second to none: A notable quote by a popular entrepreneur, Jim Rohn says, “One customer well taken care of could be more valuable than $10,000 worth of advertising”. That is to say, the results in high customer satisfaction is determined by the level of the customer service provided by the firm.
3. Upgrade your mobile experience: Business owners need to upgrade their mobile experience since digital solutions have now become the prime customer gateway to obtaining services. In fact, the new generation of customers prefers digital-first experience rather than traditional offline one.
4. Invest in Voice of Customer Technology: These are technology systems that assist in capturing and analyzing relevant information provided by customers about your products and services. This is meant to aid in applying new insights from the feedback gotten to improve the overall customer experience.
VDT Communications Limited is a leading provider of broadband communications in Nigeria. With more that 16 years in the telecommunication industry, the company has built expertise providing service like digital leased circuit (DLC), Metro wireless, metro fiber and corporate internet via VPN/MPLS?DMVPN backbone across Nigeria including FCT Abuja. It has taken its customer service a notch higher by offering digitized 24/7 customer care service to new and existing customers. We make every effort to maintain our customer-centric disposition and friendly attitude, aimed at adding value to customers and keeping them delighted with our services.